Support

We typically respond within 48 hours on business days

Get in touch

Privacy or data requests: info@nodue.life

Please include your registered email and a description of the issue. If you're reporting a bug inside the app, tap Account → Settings → Report a Bug — it attaches device + version info automatically so we can help faster.

Frequently Asked Questions

How do I reset my password?

On the login screen, tap "Forgot Password". Enter the email you registered with and we'll send you a one-time code. Use that code to set a new password.

I signed up with Google or Apple — how do I log in?

Tap "Continue with Google" or "Continue with Apple" on the login screen. You don't have a password for these accounts; authentication is handled by Google/Apple directly.

How do I delete my account?

See our Delete Account page for full instructions — you can delete from inside the app (Settings → Danger Zone → Delete Account) or by emailing info@nodue.life if you can't access the app.

Delete Account Instructions →

How do I export my data?

Email info@nodue.life from your registered email address and request a data export. We'll send you a machine-readable archive of your personal data within 7 business days, per our Privacy Policy.

I was charged but my subscription didn't activate

Check your email for a Razorpay receipt. If you have the receipt but the app shows no active plan, email info@nodue.life with the Razorpay payment ID and we'll reconcile it within 24 hours. Razorpay takes up to a few minutes to notify us on rare occasions; try force-closing and reopening the app first.

How do I cancel my subscription?

Open NoDue → Account → Subscription → Cancel Plan. Your plan stays active until the end of the current billing period, then auto-renewal is turned off. No pro-rated refund, but see our Refund Policy for exceptions.

Refund Policy →

NoDue crashed or showed an error

Open the app → Account → Settings → Report a Bug. Include what you were doing when the crash happened. We review bug reports daily. For urgent issues, email info@nodue.life.

Is my data secure?

Yes. All data is encrypted in transit (HTTPS with certificate pinning on mobile) and at rest. Payments are handled by Razorpay — we never see your card or UPI credentials. See our Privacy Policy for full details.